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Difficulties to set up my Ionic

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‎11-21-2021 19:58 - last edited on ‎11-23-2021 15:14 by Fitbit Moderator

‎11-21-2021 19:58 - last edited on ‎11-23-2021 15:14 by Fitbit Moderator

I connected my device using the windows 10 app, followed the on screen instructions and should be good to go! but my watch still shows the "lets get started" screen with all the languages! I've been searching for solutions but none seem to be related to (using windows laptop app).

 

Moderator edit: updated subject for clarity

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‎11-23-2021 15:13

‎11-23-2021 15:13

Welcome to the Fitbit Community, @AKRayan.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

If you followed these instructions to set up your Watch but still see the welcome message in several languages this means the set up process wasn't successfully completed. In this case, please follow these troubleshooting steps to resolve set up issues.

 

Hope this helps.

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