help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties with battery, syncing and heart rate-Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2022 12:07 - last edited on ‎01-20-2022 18:23 by Fitbit Moderator

‎01-18-2022 12:07 - last edited on ‎01-20-2022 18:23 by Fitbit Moderator

Hi cindy… this was really helpful. However, I am having difficulties updating my tracker via app… and there’s no light coming on at the back door my Fitbit any more, being that it’s been awhile I used it last, and my battery doesn’t last me up to 12hrs after full charge.. can you give me anything to resolve one by one… it’s a Fitbit ionic.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎01-20-2022 18:23

‎01-20-2022 18:23

Welcome to the Fitbit Community, @Lextek.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

Regarding the green lights not turning on, please turn heart-rate off and back on. For instructions on how to navigate your Ionic, please visit this article.

 

For instructions on how to extend your Fitbit device's battery life, you can follow these instructions.

 

I moved your post to a new thread to keep the Community organized.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes