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Difficulty connecting to Bose soundsport headphones

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‎04-07-2019 08:58 - last edited on ‎04-08-2019 07:47 by Fitbit Moderator

‎04-07-2019 08:58 - last edited on ‎04-08-2019 07:47 by Fitbit Moderator

Hi, I have had my ionic and bose soundsport headphones for a year now but for some reason they won't pair now.

The ionic finds the headphones but when I select them from the list it just says "pairing" with the wheel going round but won't pair - this is very frustrating.

I have turned off the ionic and reset several times but no joy.

Can anyone help?!

 

Moderator edit: Updated subject for clarity

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23 REPLIES 23

‎04-08-2019 07:44

‎04-08-2019 07:44

A warm welcome to the Community @GlynSin. Thank you for the details that you've mentioned and the troubleshooting that you've tried. 

 

We're sorry for any trouble.We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything we can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-04-2019 00:26

In response to SilviaFitbit

‎05-04-2019 00:26

Still haven't heard anything else about this? 

 

Any news??

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‎05-06-2019 10:04

In response to GlynSin

‎05-06-2019 10:04

Thanks for getting back @GlynSin. Our team is still working to identify a resolution, we appreciate your patience and understanding while this is resolved. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-14-2019 16:12

In response to SilviaFitbit

‎07-14-2019 16:12

Any word on a fix for this?  I'm experiencing the same issue and getting very frustrated...

(fitbit ionic and Bose Soundsport)

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‎07-15-2019 11:48

In response to KarKal

‎07-15-2019 11:48

A warm welcome to the Community @KarKal. Currently, I don't have any news or updates about it. We're sorry for any trouble.

Your patience and understanding is appreciated while this gets resolved. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-22-2019 15:58

In response to SilviaFitbit

‎07-22-2019 15:58

This is serious, I have the same issue, both with Soundsport free wireless, and Soundsport half wired. Will SOMEBODY fix this!

 

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‎07-23-2019 16:54

In response to Scarabea

‎07-23-2019 16:54

Welcome to the Community @Scarabea. Thanks for mentioning the type of headphones you're using. 

 

Our Fitbit team is aware of it and working towards a resolution. Once again, your patience and understanding while this is resolved is appreciated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-19-2019 03:09

‎08-19-2019 03:09

Same issue here. Had no problem pairing fitbit ionic with my Bose Soundsport, now it doesn't want to do so. Super frustrating.

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‎08-21-2019 16:33

In response to hodge80

‎08-21-2019 16:33

Welcome to the Community @hodge80. Thanks for the details mentioned. 

 

Sorry to hear you're experiencing this with your Ionic. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble.

 

We appreciate your patience and look forward to getting you back on track.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-06-2019 03:14

In response to hodge80

‎09-06-2019 03:14

Hiii, have they fixed it? I am intending to get the Bose Soundsport Free for my Ionic. But I have read that there are issues?

 

I am currently using the Under Armour x JBL HR earphones and those work fine with my Ionic.

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‎09-06-2019 16:00

In response to Ccct92

‎09-06-2019 16:00

No they have not. I returned my Bose free sport true wirles, they (Bose)
replaced them with a new set, STILL the same problem, outside running,
the drop and skip. About to look for something else myself. Should have
returned them for a refund!
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‎09-10-2019 08:42 - edited ‎09-10-2019 08:43

In response to Ccct92

‎09-10-2019 08:42 - edited ‎09-10-2019 08:43

It's great to see you on the Community @Ccct92. I appreciate the details mentioned. I'm glad to hear that your watch is working with the Under Armour x JBL HR earphones.

 

We're aware of issues happening with third-party headphones not working with Fitbit devices. Rest assure that our Fitbit team is working to identify a resolution as quickly as possible. 

 

Thanks for sharing your experience @Scarabea. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-15-2019 01:02

In response to SilviaFitbit

‎09-15-2019 01:02

Still no fix for this - nearly six months later.

My ionic isn’t working for other things now anyway: it won’t measure heart rate or steps - pretty useless.

I’ve had numerous Fitbits over the years - the Fitbit Go lasted about a year, the ionic has lasted just over two years.

Ive gone back to running with my phone and Bose headphones.

Have lost faith in Fitbit products.

 

Best Answer

‎09-19-2019 15:20

In response to GlynSin

‎09-19-2019 15:20

Welcome back to the Community @GlynSin. Sorry for the delayed reply. 

 

Thank you for sharing how this situation has made you feel. Your feedback and comments are appreciated, we're always striving to improve our services and Fitbit devices. 

 

I would like you to restart your Ionic and follow these tips for your Ionic not showing your heart rate. 

 

I'll be around if you need further assistance. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-07-2019 14:10 - edited ‎11-07-2019 14:18

‎11-07-2019 14:10 - edited ‎11-07-2019 14:18

I'm also experiencing this issue ONLY with BOSE! They worked fine for the past few months but all of a sudden (I think after an Ionic firmware update), only the Bose headphones refuse to work--AT ALL--with the Ionic now.

 

My Bose headphones will pair with every other Bluetooth device I have. It pairs fine with my Samsung Galaxy S8, S9, Apple iPod Nano 7G, iPod 5, my HP laptop, AND my custom-built desktop PC with Bluetooth (yes, I'm a gadget-head). The Bose also pairs instantly with my Beats Studio Wireless Pro headphones with no issues whatsoever (I'd prefer to use the Beats over Bose, but the battery no longer charges, so I'm forced to try syncing the Bose right now).

 

When I try to pair the Ionic with the Bose, it finds the headphones immediately, but when I tap on it to pair, it just spins and spins on the Ionic screen with message saying "Pairing Bose" forever and ever, and ever, and ever. Nothing happens. It just spins & spins.

 

What up with this?!?!?! It was working fine up until recently. I've tried everything under the sun to troubleshoot this. Nothing works now. It just won't work with anything Bose anymore.

 

This is maddening...

Best Answer

‎11-29-2019 23:37

In response to geminiman7

‎11-29-2019 23:37

Same issue here - ionic and Bose ear buds don’t connect. 

 

Fitbit where is the fix for this?????

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‎12-08-2019 23:41

In response to geminiman7

‎12-08-2019 23:41

100% exactly the same issue.

Bose pairs with any other device but not with the Ionic.

I'm so frustrated about all the strange issues with this watch and that Fitbit seams to be unable to solve any of the problems.

Even though I like the outstanding design I finally will change for an other sports watch.

 

Good bye Fitbit!

 

 

Best Answer

‎12-25-2019 05:41

In response to Keithgg17

‎12-25-2019 05:41

If you want to try some new and comfortable workout headphones that can be used for longer than usual during your gym and workout, you should use HD Stereo wireless headphones which are sweatproof and provide pure HD sound.

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‎12-31-2019 16:25

‎12-31-2019 16:25

Hi all, 

 

Same here and very frustrating. It seems it's been a common issue, I wish I had seen all the comments prior to purchasing it. Refund and get a Samsung watch me thinks 

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