Display dims after 2 seconds

[Chennie]

Hi, My Ionic Watch is charged fully and Sensor rate is working properly. But my display keeps on dimming after 2 seconds on. I've restart it and it couldn't help the problem. I've used this watch since  2017 and this is the first time it happens. What should i do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Chennie, welcoem to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Since the restart process didn't resolve this issue, please try changing its clock face and let me know if the issue persists. To do so, please follow the steps that are specified on: How do I change the clock face on my Fitbit device?

I'll be here if further assistance is needed.

[Chennie]

Hi! So i tried factory reset it, it goes back on for a while as normal, and then it toally goes off. My screen can't light up at all eventhought i have restarted it with the 3 buttons, and can't charge. 😞 Display not working at all now. 

[RicardoFitbit · Accepted solution]

Thanks for your update @Chennie.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Ionic device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.