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‎08-04-2019 18:33 - last edited on ‎08-05-2019 17:45 by Fitbit Moderator

‎08-04-2019 18:33 - last edited on ‎08-05-2019 17:45 by Fitbit Moderator

Fitbit Iconic that’s seems to have life, but nothing is showing on the screen. Can’t do and sort of restart as nothing is showing on the screen. Even when plugged into charge, green light in back is visible, but nothing on the screen

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-05-2019 17:45

‎08-05-2019 17:45

Hi @Dandanwellzy welcome to the Community Forums, it's a pleasure to help you today with your Ionic device.

 

First, let me appreciate your effort and patience troubleshooting this situation with our restart process prior to posting. Since the restart procedure was tried with no avail, I want to suggest you our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please following the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

I'll be here if you need further assistance. Keep me posted.

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‎08-07-2019 02:31 - last edited on ‎08-18-2019 20:06 by Fitbit Moderator

In response to RicardoFitbit

‎08-07-2019 02:31 - last edited on ‎08-18-2019 20:06 by Fitbit Moderator

Thanks but the screen is still blank with a back light. It’s almost like it has water damage, but the only water it gets is in the shower or washing my hands? I’m stumped now!!

John & Danica 

 

Moderator edit: Removed personal information 

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‎08-18-2019 20:07

In response to Dandanwellzy

‎08-18-2019 20:07

Thanks for your reply and update @Dandanwellzy, sorry for the delay in responding your post.

 

Your effort and patience troubleshooting this situation is appreciated. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

In the meantime they contact you, let me know if you have any additional questions.

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