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Does Fitbit sale Ionic's clasp?

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‎01-01-2020 18:51 - last edited on ‎01-02-2020 10:57 by Fitbit Moderator

‎01-01-2020 18:51 - last edited on ‎01-02-2020 10:57 by Fitbit Moderator

Does Fitbit sale a replacement clasp for the ionic band

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎01-02-2020 11:02

‎01-02-2020 11:02

@Log490 It's nice to see you on the Community. I'll be happy to clarify your inquiry. 

 

Fitbit doesn't sale replacement clasp. However, if you don't have a clasp anymore, I could create a case on your behalf with our Support team and they will continue assisting you. 

 

Keep me posted. 

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‎01-02-2020 12:57

‎01-02-2020 12:57

@Log490  No, they don't!

 

Isn't it ridiculous?

 

You have to get a whole new strap - chargeable or FoC - either way, it's utterly daft.

 

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‎01-02-2020 20:24

In response to SilviaFitbit

‎01-02-2020 20:24

Ty

Sent from my iPad
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‎01-02-2020 20:25

In response to jmattwood

‎01-02-2020 20:25

True

Sent from my iPad
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