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Doesn't It Just Figure

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‎01-03-2019 06:30

‎01-03-2019 06:30

I'm knocking on the door of one year with my Fitbit Ionic and it decides to pick now to stop charging and die.  Very disappointing.  I will spend some more time trying to revive it tonight but for now, I guess my Apple Watch 3 will be picking up the slack.  It's certainly a worthy replacement but there was just something about my Ionic.....  😞

Versa 2, Flex 2, Sense, Apple Watch 6
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‎01-03-2019 10:59

‎01-03-2019 10:59

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

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