help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dont Waste Your Money on1 YEAR WATCH LIFE

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2019 10:09 - edited ‎01-11-2019 11:23

‎01-11-2019 10:09 - edited ‎01-11-2019 11:23

I loved the Ionic design and the ads about it before launch , I Pre-Ordered it in September 2017 and I got it late October 2017 , I live in China , here is my short story 

 I got Fitbit OS 3.0 late last month , I began to face Battery Draining Fast , then , few days ago the watch turned off and when I tried to Charge it , the watch wouldnt revive , I tried Wall Charger and USB on laptop , both didnt work for me !!! so I contacted Customer Service and they tried to give me some advices but all didnt help as the Watch is OFF , I cant turn it On , then they Created a Case , and when they sent me email and asked where I live , and I told them in China and I added to the email my receipt  of purchase ,  they replied by that the warranty is over , thats exactly what they said  , 

( Upon checking our system, we found that your Ionic warranty expired on 2018-10-28, therefore, we're unable to provide you with a replacement of your device.) 

look , I understand the Warranty policies , but Hey , YOU WATCH  HAS ALL KINDS OF PROBLEMS SINCE IT LAUNCHED AND IF YOUR SOFTWARE TEAM ARE TERRIBLE , THEN YOU DONT NEED TO RELEASE UPDATES TO DESTORY WHATS LEFT OF THE USERS WATCHES????

The watch is DEAD now ,  I cant Turn it On ,  what policy I need to understand  ???? I am not asking for new watch , I dont want your money , I want what I spent on , 2399 Chinese Yuan on it , more than 350 USD , I didnt spent this money to get a watch for 1 YEAR and full of issues and then dead , what the hell ????? 

+ I Never Wore the Watch on Raining Day , in Shower or Swimming Pool , I even didnt Upload Music Files to it .

On USB Not ChargingOn USB Not ChargingOn Charger , Not ChargingOn Charger , Not Chargingthe Watch is intact and there isnt any issues on it physicallythe Watch is intact and there isnt any issues on it physically

Best Answer
0 Votes
2 REPLIES 2

‎01-11-2019 12:20

‎01-11-2019 12:20

Yeah I 100% agree with you. Your story sounds a lot like mine and I live in America. The sad part is I just bought a leather band for it about 2 weeks before the Fitbit Ionic completely died on me. I love the brand but with this situation and after reading all the issues involved with the Ionic, It makes me second guess buying the next watch. I've had the Charge, Blaze, and the Ionic.

Best Answer

‎01-12-2019 02:38 - edited ‎01-12-2019 02:38

In response to Pardo

‎01-12-2019 02:38 - edited ‎01-12-2019 02:38

I really dont care about replacement ,  all I asked how to revive the watch , and they dont have a sollution , its done , dead , and either replacement ( if still under warranty cover ) or throw it away .

 

now I can use my watch , its just dead , no safe mode or anything , just dead 

Best Answer
0 Votes