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Download music took too long

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‎10-13-2017 17:00 - last edited on ‎11-07-2017 09:51 by Fitbit Moderator

‎10-13-2017 17:00 - last edited on ‎11-07-2017 09:51 by Fitbit Moderator

So I was having the hard time with the download of personal music.I deleted the apps phone and desktop factory reset the tracker reinstalled updates and it took 1hr 20min to put 207 songs on not sure if the new update had a bug fix OR I got lucky. Yesterday it would not find my tracker when it did it said 22hrs to download it took 12 hours to download 6 songs it's fixed for now I HOPE?

 

 

Moderator edit: updated subject for clarity

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‎11-07-2017 09:50 - edited ‎05-19-2025 09:56

‎11-07-2017 09:50 - edited ‎05-19-2025 09:56

Hey @Indaskys, it's great to have you here! First make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. 

After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router. A weak Wi-Fi connection may affect the download speed of music transfer.

Hope this info helps! 

Maria | Community Moderator, Fitbit


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