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Droid Z force sync issues

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‎01-02-2018 10:26 - last edited on ‎01-03-2018 06:12 by Moderator Alum

‎01-02-2018 10:26 - last edited on ‎01-03-2018 06:12 by Moderator Alum

My Ionic does not want to stay connected to my phone. To reconnect my tracker I have to unpair the device from my phone and Fitbit app, then add device to phone Bluetooth then add to the app again. After lots of troubleshooting it seems that my phone is not "fully" compatible with the app... supposedly. Wondering if anyone else is having this same problem?? 

 

Fitbit please add Motorola Droid z Force to the compatible devices!!!

 

Moderator Edit: Word Choice

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‎01-03-2018 06:25

‎01-03-2018 06:25

@Kellyjo1008 Welcome to the Fitbit Community! Yes, same with me, my phone is not listed under the list of supported devices (Moto G4). Still, it does syncs, have encountered just a few problems but it always ends up syncing properly. 

 

What I also do is that I alternate syncing times with my computer. I mean, sometimes I will sync with my phone and other times with my computer. Works good for me. I also sync around 2 to 3 times a day and connection has been good like this. You could try doing this.

 

Hope this helps. Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎03-04-2018 09:24

‎03-04-2018 09:24

How do I get my lonic to sync with my Droid z

 

 

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