Endless loop of "Data not cleared, Sync & try again"

[KerryOB]

Ever since the latest Ionic software update, my Ionic hadn't been syncing with my phone.  So this morning I tried holding the three buttons to restart the Ionic, and then my Ionic got stuck on an endless loop of Fitbit logo (startup screen) / blank screen. 

So then, I decided to do a factory reset, using the "hold all three buttons for 12 seconds, release the lower right button, wait for the Ionic to vibrate" method.  Which seemed to work.  But ever since THAT, my Ionic has been displaying the error message "Data not cleared, Sync & try again".  So I do the factory reset again, and then the error message "Data not cleared, Sync & try again" returns.  Again & again.

To top it off, my 12-month warranty expired yesterday.  LITERALLY YESTERDAY.  PLEASE offer me a solution!

[KerryOB]

UPDATE:  I called Fitbit's toll-free customer service number, and the young man who helped me was able to get my Ionic up & running again. Very thankful.

[tlrRRT0407]

Please tell me how! I can get it out of the error message, but none of my apps or swipes work, only my shortcut buttons. UGGHHHHH!