Ever since the December Update my Ionic is failing...

[LCerullo]

After Dec update, the HR monitor stopped working. As the month progressed other data has been slowly dying and as of this week, I have a clock that will let me get notifications sometimes from my smartphone.

I have tried many solutions shown here on this board to no avail.  Did a factory reset earlier this week...no change except multiple requests by watch for calibration of sensors which fail each time I do one . Called customer service today and rep, who I could barely understand ultimately told me my ionic is basically dead. He also had NO IDEA what I was talking  when I mentioned the failed calibration routine. Told me that fitbit doesn't ask owner to calibrate.   I was not at all happy with that conversation.

This ionic isn't 2 years old. Obviously, I'm beyond the warranty period and am extremely disappointed that my watch is not much more than a pretty cheap casio watch now.  This is likely my last fitbit (It is my second and I have bought several for family members for gifts...never agan).

[SilviaFitbit]

@LCerullo Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the time you took to share your experience with our Support team. Your feedback and comments are appreciated, we're always striving to improve our customer service. 

The calibration message that you received was a issue that happened in the past, you can learn more about it by checking the main thread here. 

Regarding the issues you're experiencing with your watch not showing HR, please try the tips mentioned in this article. Now for notifications issues, please try this troubleshooting . 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[Michelle3161]

Ever since the update, if I turn my watch off it won’t turn on unless I press 3 buttons. Then when it does come on, my battery life has gone down and the wrong time shows. I’ve turned my notifications off, so that’s not causing the battery drain. I’m extremely disappointed in Fitbit because thus issue still hasn’t been resolved. All I get is the generic answers. I messaged one Fitbit moderator and was ignored. 

[Yenwy]

I was asked to return my fitbit for a replacement. Is this legit? 

[youhippy]

they should just send a replacement without you having to send the old one in. 

[IonicEd9]

I too have had the same issues since the update. 
1. watch shut off in middle of a run

2. screen went blank until I had to do a hard reset

3. heart rate is intermittent...some days it works, some days it does not

4. have a harder time connecting with Bluetooth after fully recharging

5. Today, the screen turned blue on me

Not thrilled! Can I throw in my fitbit stock price isn’t doing me any favors? 😂

[Kudds]

I didn't return mine? As they can see it's bricked!!! I recieveed a replacement watch. Neither watch lasted over a year and always seemed to due during updates! Didnt want to do the second update as I w as happy with the way it was going? Then I  did. I gave gone to Garmin!! Here is my experience in an other post!!!

Yes EXACTLY the same with me!

FitBit updates seem to destroy or  brick your watch I only had my first FitBit Ionic not over 8-9 months. I received  full replacement watch after Firmware Version 27.33.1.30 and I received it on the  06 Feb 2019 after stuffing around trying everything forums and the support guys said!!!

After buying an Ionic from Good Guys on 24th April 2018 it played up and just lost time and did not work as it should ; down to it not even being able to give you a correct time and losing time over  period of working time. It worked well for 6-7 months then month 8-9 constant problens after update Firmware Version 27.33.1.30!

So mot even a year out of either watch due to UPDATES. I read of other guys going through 3 replacements! 

This latest update 27.70.7.14 has seemingly updated the watch  but continously says " tracker not found"

I like alot of features and then now with Spotify Addition; as I didn't add any songs on second watch memory! I just decided to go to Garmin see if that lasts over a year! Glad they did the update around end of year! Guess it's because Google owns it and they want more money with subscriptions to features we all ready had? SLEEP tracking ect! FitBit I'm telling people steer clear! I may try a factory reset and sit right under where my router is agaim to see if I can salvage it? Might try to just gift it to my brother just for his cycling; but tell him don't try use other features! Anyway the Garmin I have at half price seems brilliant but will see if it lasts over a year! FitBit as a first time Smart Watcj/Tracking watch you really disappointed! I thought I'd researched it well! When it worked it worked absolutely BRILLIANTLY! Though to only  last less than a YEAR! I hope people don't have such poor experiences with it! This is just information for people considering buying FitBit Ionic!!"

[SunsetRunner]

Fitbit Twitter support passed me onto email. Email respond after a while with an 'we are looking into this' message but offer no solution. I have a tracker that does not work and will not even keep accurate time.

This is my THIRD ionic.  Before that i had FOUR surge which all failed....

Do Fitbit make a tracker that is reliable ?

[HelpfulWolverin]

---

@SilviaFitbit wrote:

@MyPrepaidCenter Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the time you took to share your experience with our Support team. Your feedback and comments are appreciated, we're always striving to improve our customer service. 

The calibration message that you received was a issue that happened in the past, you can learn more about it by checking the main thread here. 

Regarding the issues you're experiencing with your watch not showing HR, please try the tips mentioned in this article. Now for notifications issues, please try this troubleshooting . 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

---

Then when it does come on, my battery life has gone down and the wrong time shows. I’ve turned my notifications off, so that’s not causing the battery drain. I’m extremely disappointed in Fitbit because thus issue still hasn’t been resolved. All I get is the generic answers. I messaged one Fitbit moderator and was ignored. 

[SherridanG]

Mine is the same, it won’t keep time and won’t sync with my phone. I have restarted both iPhone 6 and Fitbit ionic so many times in the last few days it is frustrating. I’m about ready to put it in the bin because it’s useless!! 

[edarno]

I have had a great deal of trouble trying to get support.  So far only found ones in writing which are pretty useless because it doesn't seem they are talking about my device, they are almost always very general and quite difficult and messy to follow, most importantly none works so far.

The trouble was it refused to synch and then the app started changing my dashboard and not responsive to the addition nor deletion.

[SilviaFitbit]

Hey there. Sorry for the delayed reply. 

@Michelle3161 Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

@Yenwy Hey there. Our Support team will review each case individually and provide you with different options, please continue the communication through email, they will continue assisting you. 

@IonicEd9 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. I would like you to restart your Ionic and confirm if your display is still not working as expected. 

@HelpfulWolverin Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. I would like you to make sure you're doing this procedure to extend your Fitbit Ionic's battery life. 

@SherridanG It's nice to see you on the Community. Thanks for the troubleshooting tried and the details mentioned. I would like you to make sure you're doing this syncing troubleshooting. 

@edarno Welcome to the Community. Thanks for letting me know that you've contacted our Support team. Your feedback and comments are appreciated, we're always striving to improve our service offered. I would like you to confirm that you're still experiencing the same issue, if you are please try this syncing troubleshooting. 

Keep me posted. I'll be around if you have any additional questions.