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Everything is messed up. Screen, step counter, vibrations

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‎08-21-2018 20:24

‎08-21-2018 20:24

I've had the fitbit for just over 2 months, went swimming yesterday and checked out the lap counter app. Screen was acting up and didn't work well, but battery was dying so didn't think much of it. Today, the fitbit is all over the place. Touch screen doesn't work.  I synced it and it's showing 1.92 BILLION steps so far today, although only 6.15KM, although earlier in the day it was 57million steps and 285 KM. It's also been vibrating, most recently for 5mins or so, before I could get it reset. Fully charged this morning although now down to red batter strength based on the app. 

 

No idea what is going on, but need some help. 

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‎08-21-2018 21:47

‎08-21-2018 21:47

It is not sounding very well!  Try restarting it several times (though I doubt this will fix it).  IF it doesnt you will need to contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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