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Exercise app crashing

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‎05-15-2019 02:59 - last edited on ‎05-16-2019 11:20 by Fitbit Moderator

‎05-15-2019 02:59 - last edited on ‎05-16-2019 11:20 by Fitbit Moderator

The run program turns off in the middle of my runs...I look to see how far I've gone only to see the main screen. I then have to go back to the run screen to restart it. . I sweat a lot and wonder if this has anything to do with the problem.

 

Moderator edit: Updated subject for clarity 

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‎05-16-2019 11:19 - last edited on ‎01-02-2025 09:26 by Fitbit Moderator

‎05-16-2019 11:19 - last edited on ‎01-02-2025 09:26 by Fitbit Moderator

Welcome to the Community @Umfundisi. I appreciate the details that you mentioned. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

In the meantime, you may want to manually log the activity. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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