Exercise app no longer works on Ionic

[Bskonn]

The exercise app on my ionic no longer works. When I tap on it to open it it shows the logo for a second and then goes back to my menu screen. Is there a way to reset the app to get it working again?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bskonn.

I appreciate your participation in the Forums and sharing that the Exercise app no longer works on your Fitbit Ionic. Thank you for providing the additional details, I am here to help. I understand your concern and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes. 

[Jquarles]

I have the same issue .  There have been several posts about this the last few years and the answer is always to do a factory reset .  That is not working .  Is there a real solution to this common problem ?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jquarles.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around.