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Exercise on Ionic didn't sync to dashboard

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‎01-01-2019 19:30 - last edited on ‎01-03-2019 10:36 by Moderator Alum

‎01-01-2019 19:30 - last edited on ‎01-03-2019 10:36 by Moderator Alum

Did a 3 hour spin manually started and stopped.  Everything looked fine on watch.  Calories burnt 700, heart rate, etc.  But when I synced it is shows just a couple minutes and point 0.9 miles?

 

What happened to my workout?

 

Moderator edit: Updated title for clarity

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0 Votes
2 REPLIES 2

‎01-01-2019 19:39

‎01-01-2019 19:39

Oh no! Try restarting the Ionic several times and sync again, but it is probably gone. The restarts will hopefully stop it happening again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎01-03-2019 10:35 - last edited on ‎02-08-2025 06:51 by Fitbit Moderator

In response to NellyG

‎01-03-2019 10:35 - last edited on ‎02-08-2025 06:51 by Fitbit Moderator

Hi there @Redmile, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that your Ionic didn't sync your activity to your Fitbit dashboard 😕 

I'd also recommend @NellyG's suggestion of restarting your tracker and even when this will most likely not bring your activity back, should prevent this from happenig again.

Let us know if you need more help with this.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer