help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Experiencing difficulties with Ionic and headphones

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2020 17:38 - last edited on ‎05-02-2020 16:00 by Fitbit Moderator

‎05-01-2020 17:38 - last edited on ‎05-02-2020 16:00 by Fitbit Moderator

When I use my aftershocks with my ionic the only way they will work is if the ionic is up by the headphones I cannot run more than 10 seconds without them cutting out. The headphones work fine with other apparatuses such as my phone so it’s not the headphines it is

the ionic 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎05-02-2020 16:03

‎05-02-2020 16:03

@Skaz Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic and your Aftershocks headphones. 

 

I appreciate that you confirmed your headphones are working properly with your phone. I can confirm that Fitbit is aware of this and working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. 

 

Let me know if there's anything I can do to assist you in the meantime. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes