Extended holiday in the Holland.

[Jeffersonnash]

My Ionic failed on the 23rd December and I returned it on Boxing Day and it was received by Fitbit in Holland on the 28th. I still do not have an Ionic.

i sent the following email yesterday, and received no reply.

Good morning,

Please please please, can I have an update on my Ionic. When the original failure occurred, I spent two days emailing photos and details of the fault. I followed all the advice to the letter with no luck.

I spent a part of my Boxing Day not with my family, instead I was buying a Jiffy bag, packaging up and depositing my fairly new £300 Fitbit.

My fairly new Ionic was signed for in the Netherlands on the 28th December(see below).I still do not have a replacement!

It was not working, it was not fit for purpose, it needs replacing. It does not need an additional five days on top of the two I spent emailing at the start, to come to this conclusion.

Please can I ask that somebody puts a replacement Ionic in the post today. It would make me smile.

Thank you.

Jefferson Nash

I don't know what to do next. Any ideas.  

Thank you

[kawaiiko]

Did you reach out to support directly to see what the status is?  

Most companies are in a slow-down period around the holidays due to high amount of orders and issues and decreased staffing.