FITBIT IONIC - heart rate and sleep issues

[Bronzbabe]

I'm having problems with my Ionic too and came across this thread just now (feeling relieved because none of the fixes I've tried worked and I'm ready to give up! )

You'd think purchasing a top-of-the-line item would be worth the money but that's not true.

*. Inconsistent sleep monitoring;

*. No longer provides sleep scores (I'll be canceling premium in a sec);

*. No consistent heart monitoring 

[JuanFitbit]

Hi @Bronzbabe , a warm welcome to the Community! Thank you for your comment. 

Would you be so kind and describe what you've already done, so that I let you perform the same steps again. 

Just keep in mind, that one of the biggest factors to monitor your sleep is the heart rate, so if you are having issues with it, most probably you won't see a correct sleep monitor.

Sleep score will still be provided to all users. 

In the meantime, please have a look at this article: How do I track my heart rate with my Fitbit device?

I'll be expecting you reply 

[AndyStamford]

My Ionic is massively inconsistent with my heart rate... even sat at my desk it has a hiccup and puts me up to 180BPM..... the charts for my heart rate are all Over the place.... I have reset, it’s up to date with updates... I don’t know what to do next