Failed to sync device error message

[MercuFree]

I am getting a repeating error message despite no change to my Fitbit or connection methods. 

Any suggestions (I’ve done all basic troubleshooting I know of).

See below.

Thanks a lot. 

Moderator Edit: Clarified subject

[SunsetRunner]

Based on the photo, it has sync'd at some point. May just be an issue with the servers when you tried to manually sync.

[RicardoFitbit]

Hi @MercuFree, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the screenshot that was shared in your post. To better assist you and further investigate, can you please let me know which mobile device are you using with your Ionic? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers and just if you haven't already done so, please check: Why won't my Fitbit device sync? and let me know if the issue persists.

@SunsetRunner Your help is always appreciated.

Looking forward to your reply.

[MercuFree · Accepted solution]

Hey @RicardoFitbit thanks a lot.

I’ve since debugged this through tweaking my WiFi settings and resetting my device (iPad Pro 2020).

I think anyone else running into this can reset watch, device or WiFi’s settings, in that sequence.

Thanks also @SunsetRunner 

[RicardoFitbit]

You're welcome @MercuFree.

I'm happy to know that after trying some steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.  

Thanks for being part of the Fitbit family!