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Faulty Fitbit broke afer a week’s use

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‎10-09-2018 17:57

‎10-09-2018 17:57

Have had my Fitbit ionic for a week of light use and shallow swimming. Charged it yesterday evening and today with 2h of use battery is down to 66% and the touch screen is no longer working. I brought it to use on holidays and it’s broken within 3 days of the trip. I am really disappointed, I expected much better performance from this brand and product, particularly given the price. 

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‎10-09-2018 20:17 - edited ‎10-09-2018 20:18

‎10-09-2018 20:17 - edited ‎10-09-2018 20:18

Welcome to the forums!

 

Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Or if not bought at Fitbit take it back where ever you got it and exchange it

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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