help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Faulty ionic -massively over-counted steps. Now fixed and now I want to remove the errant steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2019 09:33

‎04-22-2019 09:33

I can see how to edit (or remove time asleep) but how do I remove over counted steps over 75,000 in a day? Otherwise I will never beat my records!

Best Answer
0 Votes
2 REPLIES 2

‎04-22-2019 10:25

‎04-22-2019 10:25

Welcome to the forums!

 

You can enter a driving record to get rid of them

Driving and floors

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎04-25-2019 10:30

In response to WendyB

‎04-25-2019 10:30

Hi Wendy, I have done this on the days affected (14th to 18th of April) ie each of these days driving for 24 hours . unfortunately this has only been partially effective in that the 75,000 steps for the 14 have been reduced to a 1096 which I can live with but the 3 following days have not been amended which is puzzling? Any further ideas -I have tried refreshing the web page and also deleted the "proper " activities  auto-recorded for those days to no avail.

Best Answer
0 Votes