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Feedback - My experience with Ionic and Versa 2

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‎04-09-2020 05:25 - last edited on ‎04-15-2020 15:34 by Fitbit Moderator

‎04-09-2020 05:25 - last edited on ‎04-15-2020 15:34 by Fitbit Moderator

I have 2 watches, Ionic and Versa2, and both faces fell off. The Ionic I have had for less than 2 years so it's out of warranty, so that's that for a watch that cost $240. The Versa2 was only a few months old when the face fell off so fitbit replaced it. How long before that one falls off? The problem is the faces are only glued in place, and not bezel set. A quality watch always has a bezel set face. This is an extremely poor design for a device that is designed to be worn during sweaty workouts. There are many complaints here about the same issue so it's a common problem that fitbit not only doesn't address in it's design, but will not cover after the 1 year warranty expires. I don't advise anyone to purchase a fitbit watch until they upgrade their design to bezel set the face.

 

Moderator edit: Subject for clarity 

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‎04-15-2020 15:33

‎04-15-2020 15:33

Hello @Lagalla, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit devices, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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