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Feedback about Fitbit Premium sleep tracking

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‎10-12-2020 08:54 - last edited on ‎10-13-2020 12:37 by Fitbit Moderator

‎10-12-2020 08:54 - last edited on ‎10-13-2020 12:37 by Fitbit Moderator

Just realised today that this 250$ fitness tracker has a obtusely priced pay wall on actual data, I bought a watch only to need to continue to pay for something native to the program. It doesn't cost Fitbit monthly to tell me the percentage of sleep time my heart rate was below the resting. Absolutely discusted and you have lost a customer. 0/10 for your corporate greed.

 

Moderator Edit: Clarified subject

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‎10-13-2020 12:36 - last edited on ‎08-25-2025 09:14 by Fitbit Moderator

‎10-13-2020 12:36 - last edited on ‎08-25-2025 09:14 by Fitbit Moderator

Hi @LouisLeBail, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Ionic, I understand how frustrating this matter can be for you. Unfortunately, I didn't quite understand your concern, are you providing feedback about our Premium membership? Or is your device not tracking sleep information as it should? To learn more about our premium membership, please check: What should I know about Fitbit Premium?

Looking forward to your reply.

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