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Feedback about Ionic - My personal experience

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‎06-11-2020 08:42 - last edited on ‎06-12-2020 20:27 by Fitbit Moderator

‎06-11-2020 08:42 - last edited on ‎06-12-2020 20:27 by Fitbit Moderator

I purchased the Surge when it was new (~$250) and the band started breaking away at the screws on the bottom within 8 months. Fitbit replaced it with almost no questions asked and I was elated. The next one started doing the same thing a few months later and they offered me a code for the Ionic which I used. I was happy about that because I didn't think they were bound to actually do anything since the warranty was up.

 

Fast forward about 18 months and my Ionic dies. It stopped counting steps and wasn't registering heart beats. Everything else worked fine but after contacting customer support and them having me factory reset it, now the buttons don't work and it's pretty much a $270 paperweight. I wish I could afford spending $100/yr on average for a watch that tracks some fitness statistics but I can't. I'm obviously not the only one here but good luck to the rest of you who have one.

 

Moderator Edit: Clarified subject

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‎06-12-2020 20:27

‎06-12-2020 20:27

Hi @nikeb69, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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