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Feedback about Ionic - heart rate tracking

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‎01-02-2021 23:41 - last edited on ‎01-03-2021 20:02 by Fitbit Moderator

‎01-02-2021 23:41 - last edited on ‎01-03-2021 20:02 by Fitbit Moderator

Giving Fitbit several chances by trying out two Ionic, one Versa 2 and one Versa 3 over a period of 4 years, its about time to leave Fitbit due to lack of support and ability to listen to customers. Most of peoples feedbacks and suggestions has not even been answered, which shows Fitbit's true ignorance. Every test and comparison towards other brands we have done has proved that Fitbit's misleading algorithm on most of the activities shows incredible inaccurate Heartrate sensing and Fitbit does not seem to lift a finger to improve or adjust any of the different and faulty algorithm on most of the exercises.

 

Fitbit: You have nice looking watches but your heart rate sensors and the algorithm you use in your different exercises is dangerously wrong for those who take their health and exercise seriously. So long Fitbit, until you prove me among others wrong! 

 

Moderator Edit: Clarified subject

Moderator Edit: Content - Promoting 

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‎01-03-2021 20:02

‎01-03-2021 20:02

Hello @Balsam, it's nice to see another post from you here in the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions, I'll be around.

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