Fibit Ionic cant start after factory reset

[Wilsonloy]

Hi

Previously I had problems accessing to heart beats and steps. I tried all the ways and methods as suggested, but to no avail. When I tried to factory reset the second time, it couldnt work anymore. Sent an email reply to FIBiT but nobody reverted! The problem is that I only used it for slightly over a year (oct 2018)! Please advise

Thanks 

[SilviaFitbit]

@Wilsonloy A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Since you've mentioned that you have contacted our Support team, I've shared your post with them and they said that the last email they sent was on December 31st, please reply to the email they sent and they will be happy to continue assisting you. Try checking your spam folder. 

I'll be around if you have any additional questions.

[Wilsonloy]

Hi Silva

They sent me an email om 31 Dec. But it was about welcome to Fibit charge
2, which was my spare watch.

Can u please tell them resend their reply to me and cc u. I am exasperated
about their service

Thanks!

[SilviaFitbit]

@Wilsonloy Thanks for getting back. I appreciate your comments regarding our customer service. 

I've told them to resend the email, please check your inbox, you should receive it soon. 

I'll be around if you have any additional questions. 

[Wilsonloy]

My question is more on how to fix this problematic watch which occured
before the warranty. Even if it is past warranty, I have no means to get
this watch repaired in my country? As such, this is the main purpose for my
communcuation with u.

The problems with this watch is not due to wilful handling on my part, mind
u.

Your responses have raised questions on the durability of this watch which
is very disappointing. It is only 1 year 2 months!

The service experience rendered to me has shaken my belief to be a long
term fibit user and whether I will encourage (or discourage) people on
using FIBIT

Thank u.


Show quoted text

[SilviaFitbit]

@Wilsonloy Thank you for getting back. 

I totally appreciate your feedback, we're always striving to improve our watches. Currently Fitbit doesn't have any repair center. However, our Support team offers different options in order to get you back on track. 

Catch you later.