Fibit Ionic is not tracking workouts or active minutes

[mkpatton16]

My brand new iconic isn’t tracking workouts or active minutes?  I’ve tried restarting and testing back to factory settings!  Help! 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @mkpatton16! Thanks for already troubleshooting this, nice way to go! 

Was this the first time your Ionic doesn't track your workouts or active minutes? Are you still having this inconvenience? How do you track your activities? Manually? GPS? 

I'd like you to please confirm if you've restarted your tracker by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I recommend taking a look at the article: How do I use exercise apps and modes on my Fitbit device?

In regards to active minutes, Fitbit devices calculate active minutes using metabolic equivalents (METs). METs help measure the energy expenditure of various activities. Because they do so in a comparable way among persons of different weights, METs are widely used as indicators for exercise intensity. For example, a MET of 1 indicates a body at rest. Fitbit devices estimate your MET value in any given minute by calculating the intensity of your activity.

You earn active minutes for activities at or above about 3 METs. If the same activity gives you active minutes one day and fewer active minutes the next day, remember that the intensity of exercise is key. Often what seems like the exact same amount of effort over the same distance in fact differs slightly enough to change your active minutes total.

For most manually logged activities, Fitbit uses a standard MET score and your (optional) calorie burn to calculate active minutes. High calorie burn activities award more active minutes. Since custom activities don't have a MET score associated, you'll only get active minutes for them if you also log a high calorie burn.

Hope this helps, let me know if you need further assistance!