FitBit Ionic had low charge and then stopped working

[kirankelkar]

I got an alert this morning that my FitBit Ionic had a low charge, approximately 26%. I put it on the charger and left it alone after seeing that it had started to charge. I went to check the status about an hour later, and the screen would not turn on when I pressed the back/home button.

I checked to see if the watch was still syncing (all-day sync was turned on), and the last sync was 52 minutes prior to checking the sync status.

Holding the back/home button and bottom right button simultaneously isn't working to restart the watch.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @kirankelkar. Thanks for taking the time to share your experience. 

I appreciate the restart that you performed. I was going to create a case on your behalf with my team but I noticed that you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance.