FitBit Ionic locked and blocked and cannot reset or turn off

[KlinderFox]

Since the update my Ionic has been locked and blocked. It will not reset or turnoff.  I have tried pushing the left and lower buttons and all three buttons.  I can't reset because the watch won't let me get to the settings menu.  When I try to set it up as new it says to enter the code that is on the watch, but the watch just shows the locked screen.  Any ideas how to get this piece of junk working again?  I should have sent it back the moment it came out of the box and I had to super glue the wrist band on to stop it from popping off.  So disappointed in this very bad purchase  Unfortunately now over 6 months old and not purchased directly from FitBit.

[NellyG]

Try a factory reset using the buttons

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.