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FitBit Ionic not powering on

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‎06-11-2019 07:37

‎06-11-2019 07:37

I have attempted to power on my FitBit Ionic with no success. I have tried two different chargers, different outlets, hard resetting, and cleaning the FitBit. I used last less than a month ago, but FitBit is showing no signs of turning on. I am frustrated as this is my fourth or fifth FitBit device. They don’t seem to last more than a year/year and a half. Any help would be great. 

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‎06-12-2019 08:48

‎06-12-2019 08:48

Hi @Melburg102 welcome to the Community Forums!

 

Thanks a million for trying all those steps but since it didn't work, I'd recommend wait until you get the information from our team, as I've requested them to create a case on your behalf. You should soon receive an email from Customer Support. 

 

Let me know if you have questions. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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2 REPLIES 2

‎06-12-2019 08:48

‎06-12-2019 08:48

Hi @Melburg102 welcome to the Community Forums!

 

Thanks a million for trying all those steps but since it didn't work, I'd recommend wait until you get the information from our team, as I've requested them to create a case on your behalf. You should soon receive an email from Customer Support. 

 

Let me know if you have questions. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-12-2019 12:45

In response to YojanaFitbit

‎06-12-2019 12:45

I'm having the same problem. My band broke,  so I haven't used it in a couple weeks. I just got a new band in the mail and was trying to get it up and running, but it's not charging and won't power on.

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