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FitBit Ionic screen not responsive after swimming

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‎09-01-2019 16:48

‎09-01-2019 16:48

I got my fitbit ionic as a gift for Christmas in 2017. I never had any issues swimming with it before. After swimming today, it is clear there is some water or condensation behind the screen. I can see the display, but it is behaving oddly and not responding.

 

For example, to go through my stats which is usually a tap, I have to do a swipe left motion. Swiping left should take me to other menus or options on the watch, but it doesn't. I have it in rice now, but it's clear I won't be able to use this watch in the water as it's advertised to do. 

 

I'm a bit upset as it was working perfectly fine before this.

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‎09-02-2019 17:20

‎09-02-2019 17:20

Hello @Cristy_58, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the information that was shared in your post, certainly your Ionic isn't working as the way it was designed. That being said, Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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