Fitbit Active Minutes/Calories not working on Fitbit Ionic

[Emmaf1]

Hi,

i switched to an Iconic two days ago. 

For some reason it's not tracking active minutes and it's doing something weird with calories. 

Yesterday, all day, my calories burned was super low. The day before it said "5860" which was way too high. Went to bed, woke up today, and it says yesterdays is 5860 as well (even though when I went to bed it was 300??)

its also not traxking active minutes. I registered that I went for a run (and my heart rate matched the run time) but nothing shows in the active minutes. I ended up just manually trackIng it. 

I have already:

unmatched/rematched

disconnected from my old Alta hr

uinsralled/reinstalled app

restarted my Fitbit 

This is becoming very frustrating. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @Emmaf1! Please keep in mind that what is provided in the article: What are active minutes is the key to earn your minutes. 

I was also wondering if you've changed something on your recent activity? The duration or maybe the intensity? The algorithms detect subtle differences in exertion that may explain why two seemingly identical activities result in different active minute totals. For example if you took a brisk walk along the same route two days in a row, differences in your speed and exertion levels (e.g. out of breath vs not out of breath, etc) will cause different active minute totals for the two activities. 

Because our trackers primarily track movement through the use of an accelerometer, they more accurately detect active minutes for step-based activities (brisk walking, running) than non-step based activities or activities that require more than steps (yoga, tennis). Trackers like the Ionic, with a heart rate monitor detect active minutes most accurately, since heart rate data allows us to better estimate caloric burn and, in turn, exercise intensity. 

Also; note that if you're manually logging activities, your Ionic uses a standard MET score and your (optional for custom activities) calorie burn to calculate active minutes. Said that, high calorie burn activities will give you active minutes. Therefore, since custom activities don't include a MET score associated, you'll only get active minutes for those activities if you also log a high calorie burn. 

If you are working out in a max, and not getting active minutes, as you know, the intensity is necessary to get the active minutes. If you are not getting them, I suggest you to restart your tracker once again. Then use it for a few days and let me know the results.