help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Iconic has lines on screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2019 15:00

‎01-08-2019 15:00

Hi,

My Fitbit Iconic started to get lines on the screen.  I tried to upload a picture of my screen, but can't seem to get it to work.  My Fitbit battery doesn't hold a charge beyond one day.  Also, the last time I used it, none of my features beyond the first screen could be accessed.  I've tried to reset it a few times.  It just keeps getting worse.  I'm not sure why.  Help! 

 

Thanks! 

Best Answer
0 Votes
2 REPLIES 2

‎01-08-2019 15:44

‎01-08-2019 15:44

That sounds like a mess.  Would call Tech Support at the number below to see if the device can be made to work properly or is deemed defective.  Many have had their watches replaced under warranty.  Mine was replaced after just one week.

 

You should not have to endure using a device that is defective.  Some at Fitbit realize this.  While others will have you think this is normal.  It is quite commonplace for some users to have been sent multiple replacement watches.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes

‎01-08-2019 17:42

‎01-08-2019 17:42

My Fitbit also has lined over the screen, just happened this morning, all other screens are working just the lines over everything 

Best Answer
0 Votes