help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic Adidas didn't finish tracking my ride

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2018 08:42

‎08-31-2018 08:42

I've had the Ionic 2 weeks now...1 bike ride and 1 run recorded no issues.

Today at the end of my ride it was paused as I had stopped riding and was resting to have a drink before ending the ride on the watch. When I went to press the 'finish flag' it wasn't there...the watch had somehow reset itself without allowing me to end the ride.

I got home to sync it hoping it would still pick up the 16km ride but alas...no data apart from being 'active' for 88 min today.

 

I'm presuming you need to click finish to end...unfortunately I wasn't given the option to do so. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-31-2018 09:49

‎08-31-2018 09:49

3 hours later it seemed to have sorted itself out and logged the ride 🙂

#result

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-31-2018 09:49

‎08-31-2018 09:49

3 hours later it seemed to have sorted itself out and logged the ride 🙂

#result

Best Answer
0 Votes

‎08-31-2018 11:19

‎08-31-2018 11:19

I have an Ionic but not Adidas, but on multiple occasions it has just stopped tracking the exercise - I look down at the screen mid-way through, and it's back on the clock face.  I have to go in and re-start the exercise tracking.  Very annoying.  Anyone else seeing this?

Best Answer

‎02-23-2019 10:54

In response to swregister

‎02-23-2019 10:54

I just did a 21 mile ride and it looked like it recorded I hit done and now it says 7k steps.  That is so wrong

Best Answer
0 Votes