Fitbit Ionic Adidas dies after a swim

[Hamish1968]

Hello all,

So my brother got me FB Ionic Adidas for Christmas 2020.  I was pleased with it but had issues with step sync and other things but stuck with it.  However, last month after sea swimming, I noticed the display was getting funky and putting up a range of screens - flashing for a second and changing - but still operating on the side buttons.

I got hime, plugged in to recharge and now........nothing.  I'm pretty disappointed as it is stated at 50meters and I did not go more than 0.5m below the surface.  I'm probably going to be even more disappointed as I guess the warranty has run out (brother got this when he was in Singapore and I'm in UK), 

I've read all the 'how to' and tried all manner of button pressing according to the guides.  So is there any last ditch things I can do?

Many thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hamish1968.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

See you around.

[Hamish1968]

Appreciate the reply and yes - I think I'm sorted.  I may well move to the sense now as I'm interested in the blood oxygen etc.

[LiliyaFitbit]

Thank you for your reply, @Hamish1968.

This is great news and I hope you continue enjoying the Fitbit experience! I appreciate your interest in Fitbit Sense and recommend reviewing this help article for more information about this watch: How do I get started with Fitbit Sense? 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!