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Fitbit Ionic Adidas not syncing

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‎09-15-2020 14:40 - last edited on ‎09-16-2020 17:23 by Fitbit Moderator

‎09-15-2020 14:40 - last edited on ‎09-16-2020 17:23 by Fitbit Moderator

hello. I have problems with my ionic adidas. Bluetooth not working. I have done factory reset, restarta, New installations, apa is update

Nothing works. I can find ionic while installing after factory reset, but then, no trace of it

 

Moderator Edit: Clarified subject

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‎09-16-2020 17:29

‎09-16-2020 17:29

@Mihareve A warm welcome to the Fitbit Community. I appreciate the details mentioned and the troubleshooting tried prior to posting. 

 

It's pretty weird that after you performed the factory reset your Ionic syncs but then it doesn't. In this case, I would like you to try this syncing troubleshooting, even though you have already tried some of the procedures mentioned there, it's better if you follow the troubleshooting steps as listed in the article. 

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions! 

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