help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic Belts is not fixing in the slot

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2018 05:12

‎09-30-2018 05:12

Hi My brother in sent me a New Fitbit Ionic from USA to India. I have received it yesterday. I noticed belt was not in the watch slot as soon as I wore it, I tried everything but unable to fix it. I tried with both belts but it’s not working at all. I can’t hear click sound when I insert it in the slot. Is there any special technique to fix it?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-30-2018 06:37

‎09-30-2018 06:37

I noticed on mine, especially when it was new, I had to push one of the bands into the watch very firmly. I held it to my ear and pushed the Ionic and the strap really hard into each other and I could hear the click when it snapped into place. So give that a try. I hope you can get it attached properly.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎09-30-2018 06:37

‎09-30-2018 06:37

I noticed on mine, especially when it was new, I had to push one of the bands into the watch very firmly. I held it to my ear and pushed the Ionic and the strap really hard into each other and I could hear the click when it snapped into place. So give that a try. I hope you can get it attached properly.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎09-30-2018 10:36

In response to NellyG

‎09-30-2018 10:36

Ohhh that’s really great, it has worked!!! Finally I’m relieved, thank you very much.

Thank you
With Regards
Prajwal Kammar
Best Answer
0 Votes