help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic Clasp Fell Off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2019 19:55 - last edited on ‎01-22-2019 10:10 by Moderator Alum

‎01-21-2019 19:55 - last edited on ‎01-22-2019 10:10 by Moderator Alum

Fitbit should be ashamed to release a product which is full of software bugs , must have been designed and developed with cheap  low quality engineers. The clasp today fell down from band again today .like before and fitbit is doing business by asking customers to pay for additional clasp or buy new band. Extremely Disappointing..Everyone I  know who bought fitbit product  has similar feeling as me. I have recommended all of my friends colleagues against fitbit products.

 

Moderator Edit: Updated Subject for Clarity

Best Answer
3 REPLIES 3

‎01-21-2019 21:05

‎01-21-2019 21:05

I have had my Ionic since it came out. I'm not having these problems. Sorry you are. I love my Ionic

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎01-21-2019 21:42

‎01-21-2019 21:42

@basudip wrote:

Fitbit should be ashamed to release a product which is full of software bugs , must have been designed and developed with cheap  low quality engineers. The clasp today fell down from band again today .like before and fitbit is doing business by asking customers to pay for additional clasp or buy new band. Extremely Disappointing..Everyone I  know who bought fitbit product  has similar feeling as me. I have recommended all of my friends colleagues against fitbit products.

Yeah that is pretty poor if they want you to buy another band.  Have heard that some have had success contacting Tech Support -> and getting a new band at no cost sent to them.  Maybe try that and let us know the outcome.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes

‎01-22-2019 10:15

In response to Whistler888

‎01-22-2019 10:15

@basudip Welcome to the Fitbit forums! Thanks for taking the time to post the situation you have experienced with Ionic clasp falling off. Thanks for sharing your feedback.

 

Currently, Ionic clasps are not being sold separately at the Fitbit Store. In this case, I'd recommend voting for the following Feature Suggestion:

 

The more votes, the better!

 

@Whistler888 @WendyB Thanks for sharing your help and experience on this thread.

 

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer