Fitbit Ionic Further Research

[MasterChodeSwag]

I was told by Sedgwick that Fitbit was further researching the Fitbit Ionic I sent in because it was 5 or over and it could take over a year before receiving the refund. I asked what exactly they had to research and they said to contact Fitbit, so here I am!

[Odyssey13]

Hi @MasterChodeSwag  we're the community forums and you need more than can be found here. I've asked a Fitbit Moderator to stop by to assist you.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @MasterChodeSwag. Thank you for sharing your research feedback, I'll be glad to assist.

I'm sorry to hear that you haven't received your refund yet and a support team member will follow up with you directly in your support case.

Thank you for your assistance and the heads up @Odyssey13. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.