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Fitbit Ionic Keeps changing screens and vibrating.

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‎11-27-2018 12:29

‎11-27-2018 12:29

My ionic keeps vibrating as if I have received a notification but it tells me I have nothing new. It does this multiple times a minute and will eventually switch to the exercise screen. I've tried resetting and all of the other quick fixes I could find and nothing has worked. Any help would be greatly appreciated. 

 

Adam 

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3 REPLIES 3

‎11-27-2018 13:45

‎11-27-2018 13:45

Welcome to the forums!

 

If the restart is not working than contact support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-29-2018 11:06 - last edited on ‎08-18-2024 07:03 by Fitbit Moderator

‎11-29-2018 11:06 - last edited on ‎08-18-2024 07:03 by Fitbit Moderator

Hello @AHodge15, welcome to the Community forums. 

Thank you for providing all the details about your Ionic vibrating constantly. As @WendyB mentioned, a restart should be of help to resolve inconveniences with the vibration of the device and the display, thank you for confirming you already tried this process. 

I've gone ahead and sent your information to the Customer Support team for further assistance, you should be getting a reply soon. 

Keep us posted. 

Davide | Italian and English Community Moderator, Fitbit


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Best Answer

‎08-08-2019 15:13

In response to DavideFitbit

‎08-08-2019 15:13

Hi, I am also having this problem with my Ionic. Repeated vibrations to tell me “Nothing new here” and also switching back and forth to the exercise screen. The right side button doesn’t function either. Eventually the battery wears out prematurely. What can I do?

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0 Votes