help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic Locked & no longer synced to my device

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2019 02:03 - edited ‎01-10-2019 02:27

‎01-10-2019 02:03 - edited ‎01-10-2019 02:27

My fitbit ionic has locked and is no longer synced to my device (I deleted my ionic of my fitbit account hoping it would help with the problem) but I think its just further complicated things. I can't sync it to my phone or ipad because its locked and wont let me unlock it to access the code to sync it to my devices, it just keeps saying unlock on phone, but it no longer appears on my phone. I have tried factory re setting it but it just keeps displaying - unlock on phone. Please help...

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-10-2019 05:45

‎01-10-2019 05:45

Since the ionic was removed from your Fitbit account it is going to be hard to unlock it from your device. Their is no account associated with your ionic therefore their is no device to unlock it from.

 

Have you tried to setup your Ionic through the Fitbit app?

View best answer in original post

Best Answer
2 REPLIES 2

‎01-10-2019 05:45

‎01-10-2019 05:45

Since the ionic was removed from your Fitbit account it is going to be hard to unlock it from your device. Their is no account associated with your ionic therefore their is no device to unlock it from.

 

Have you tried to setup your Ionic through the Fitbit app?

Best Answer

‎01-10-2019 12:22

In response to Rich_Laue

‎01-10-2019 12:22

Thank you, after many goes at factory re setting my fitbit (holding all three buttons in and releasing after so many seconds), it finally re set and allowed me to sync it with my device and seems to be working correctly again.

Best Answer
0 Votes