Fitbit Ionic Not Showing Sleeping Stages

[ceccodublin82]

Hi all,

i got full analisys of my sleep 4 nights out of 16 , battery always above 50% , i see multiple discussion ending up with a PM sent or with an ask to restart which i did .

i am using IOS , any idea why is that happening so regurarly ?

thanks in advance

giorgio

Moderator Edit: Updated Subject for Clarity

[SantiR]

@ceccodublin82 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with the sleep stages tracked with your Ionic. Also, thanks for performing a restart on it in order to sort this out. 

Is your heart rate being tracked correctly every night? Check these wrist placement tips to always have HR tracked. There are some other reason aside from battery level that may be preventing your watch to track sleep stages. Check them out on this helpful article.

Hope this helps. Keep me posted! 

[ceccodublin82]

thanks for the reply, i did have a look at the link as it is the one provided in other discussion on the same topic. last night before going to sleep i re-start the ionic , i made sure it wasnt too tight and battery over 60% . this morning still same issue , no stages.

why?

[SantiR]

@ceccodublin82 Thanks for your reply and for trying the steps provided.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next strep.

Hope this helps. Keep me posted! 

[ceccodublin82]

thank you

[SantiR]

@ceccodublin82 You are very welcome! I believe they should have contacted you already.

Please let me know the outcome of this! 

In the meantime, please take a look at the Discussions Board as you may find some interesting thread there. Feel free to comment on any!

Keep me posted! 

[ceccodublin82]

Hi Santi,

as you asked to share the outcome , just to let you know i got the same service as the other users complaining about this issue on Ionic .

got a couple emails asking me to do the standard switch on off and then they told me it s a known issue and they are working on it but they dont know when it is going to be fixed. i sort of challenged that answer as i can see in the forum people getting the same answers since Ocotber 2017 , saying i bouthg fitbit most expensive item to have access to certain features . they replied copying and pasting the previous answers  ( we know we have an issue and we are working on it ) and that's it . Not really happy but what i can do, that's why Apple is up there i guess. giorgio

[SantiR]

Hi @ceccodublin82, I hope you're doing well! Thanks for sharing the outcome of this and for providing all the details customer support provided to you. Sorry about the not so good experience you had.

I will be checking on any updates that may arise regarding this. Will let you know if I have any updates available. Hopefully, this will be fixed for you very soon.

Thanks for your patience on this. Let me know if you get the sleep stages anytime soon!

[Donno]

I've been having a similar problem with the Sleep Stages.  It has always (since June) had the occasional night where I get the Sleep Pattern instead, but since late July, I will get 1-5 nights in a row of the Sleep Pattern.  I also recently lost the vibration with notifications.  The vibrations works on Timer, so I know the function is still there.  

I may be technically challenged, but I don't think I caused these things to happen, or not happen as the case may be.

[Simo850]

Same for me....

Please fix this problem.

We need a BIG update !!!!!

[ceccodublin82]

since i opened the ticket with CS i got 0 sleep stages, it is now 21 days in a row i dont get the sleep insight...... thats the only thing that differntiated Fitbit with other competitor , and it is not working ..

[ceccodublin82]

and it s now 34 days in a row with no sign of sleeping stages? did anyone get any answer a part the advertising of the new product?

[Donno]

This forum is useless. I contacted customer service and got some help. You have to have or open a Twitter account to do so, but it was worth it.

Sent from my iPhone

[ceccodublin82]

i have customer service as well, but they only come back with switch off/on battery etc etc to then confrim they are aware of a technical issue and that tey are working on it.. going to try with twitter as well.. pity you need to go down that road to get some action ..

[Anirt]

I have the same issues 😞 No sleeping stange, to "high" HR (and it won't sync to "resting heart rate")

[ceccodublin82]

latest i got from CS

Also please note that even though we are still working on this issue, receiving sleep stages can be affected by a combination of your movement during sleep, HRV data, and personal physiology. Because of this, we do not believe a replacement will address this issue. We appreciate your understanding.

[Cacalobo]

Hi all,

I bought my fitbit ionic one week ago and have problems in getting my sleep stages. It never works! Please, I need some help with it once I this watch was my option because of this features.