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Fitbit Ionic Replacement

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‎04-23-2018 10:11 - last edited on ‎04-25-2018 17:31 by Moderator Alum

‎04-23-2018 10:11 - last edited on ‎04-25-2018 17:31 by Moderator Alum

“Hopefully it will work”

The response from Support after being informed I will have to send back my second Ionic and see it the third replacement is trouble free. Refund not allowed because I am past the 45 days. They conveniently don't recognize the 5 days it took to initially ship to me or the 3 weeks it took to get my first replacement. In today's world a customer should not struggle to be satisfied. The Ionic was my 2nd Fitbit, I don't think there will be a 3rd. 

 

Moderator Edit: Word Choice

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‎04-25-2018 17:29

‎04-25-2018 17:29

@Rbogan Welcome to the Fitbit family! Thanks for sharing the experience you have had with Ionic and customer service. 

 

It's unfortunate to read that you are getting your second replacement. What was the issue that caused this?

 

The 45 day return policy applies from the date you paired the original Ionic. Check the warranty here.

 

Hopefully, this new unit will work properly for you. Please follow these replacement set up steps for you to not loose any of your previous data. 

 

Keep me posted!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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