ANSWERED
My story started on 10 July 2019 in evening time. I started to charge my Ionic. During charging I noticed the screen turned on by itself and it was flickering and it showed the notifications or just was moving in the settings menu! Like a ghost would have used my watch.
Next day (11 July 2019) when I woke up I couldn't see anything on my Ionic but only colored lines.
I wrote an email to support without any response (case number #31233556).
during restart:
and the clock face:
At least the watch could count the steps but for not so long...
A few days later on 14 July 2019 I got an email about "Your Ionic battery level is low". Because I still could see only colored lines on my watch I thought I don't wait for charging because I can't see the percent on my watch, so I started to charge the watch. After about 1-1,5 hour I checked the battery status in the Fitbit App on my phone and it said Fully charged. I removed the watch from the charger cable and the watch died...
I couldn't turn on the display any more and synchronizing stopped between the watch and the phone. I also can't see any sensor light on the back of the watch, nothing life sign from the watch.
I wrote an email to the Support again, I answered to the automate email and I wrote the new information about the watch but of course nobody answered me.
Yesterday (om 16 July 2019) I made an attempt again to contact Fitbit support but without any luck.
I'm very disappointed in Fitbit. I paid €279.95 for a Fitbit Ionic Adidas Edition on Fitbit website but after less than 14 months my Ionic died but it can't rest in peace because it demands answer: WHY ?!
No answer, no support, no reliable watch during they bought Pebble what at least was almost perfect...
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Looks like you have a milder case of whatever mine is going trough! I messaged them on the 6th of july, got a respond this sunday with them telling em to sync it (whioch it wont), then nothing since, so I'm waiting aswell..
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