help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic Screen Glitch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2019 11:36

‎10-03-2019 11:36

So yesterday my Fitbit Ionic, in the middle of my work day, decided to glitch out with the screen looking like: 

MVIMG_20191002_125411.jpg

 

 

And it was still functional and syncing but you can barely see anything on the screen and it would eventually fade to black. I tried to contact customer support yesterday, they made me factory reset and now I can't get it working at all now. In the end, they were no help at all since my warranty conveniently expired 3 days ago. I'm very disappointed that it feels like all that money spent went to waste after one year of use (and constant problems throughout). Is there any third party repair I can find or are there steps to go about fixing this issue that anyone is aware of?

Best Answer
0 Votes
2 REPLIES 2

‎10-03-2019 13:05 - edited ‎10-03-2019 13:05

‎10-03-2019 13:05 - edited ‎10-03-2019 13:05

Welcome to the forums!

 

I'm sorry but I know of no 3rd party repair

 

Really sad it happen 3 days after the warranty ran out 🙁

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-03-2019 13:07

In response to WendyB

‎10-03-2019 13:07

I found this thread but I dont know if they do Ionics. Its worth a try

Joes repair

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer