Fitbit Ionic Showing All Zeros On Display

[rlsionic]

My ionic just started showing all zeros on the display but does show the correct numbers for step / miles / calories / floors / minutes on my Apple iPhone app and in the today history on the Fitbit itself ?  Have tried to shut the Fitbit off and restart and have tried to charge for a bit but nothing helps

Moderator Edit: Format

[NellyG]

Try several restarts in a row. If that doesnt work shut it down for a couple of hours (in the settings app on the Ionic and scroll down to About). If that doesnt get you some numbers you will need to try a Factory Reset (settings app again, scroll down to About)

Let us know how you go

[SantiR · Accepted solution]

@rlsionic Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with your Ionic showing zero data on its display. Thanks for trying those troubleshooting steps in order to sort this out.

Do you see if data is updated on your Fitbit dashboard whenever you sync your watch?

Something else you can try is changing the clock face to another one. That could help you out with this.

If non of that works, please try what @NellyG suggested about performing a factory reset.

Hope this helps. Keep me posted! 

[rlsionic]

Thanks so much for the tip !  Once I changed the clock face, all is well again !!

[SantiR]

@rlsionic You are very welcome! Thanks for trying the steps provided on this thread. I'm really glad to read that they worked for you and that you are now back on track. Hopefully, they will help other users who might experiencing the same.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[DudeGoingDeaf]

Same for me, changing clock face resolved the issue. Thanks!

[SantiR]

@DudeGoingDeaf Thanks for your reply! I'm really glad to read the tips worked for you as well!

I'm sure other users will definitely find the solution helpful. Good thing it was marked as an accepted solution so it will be easier for users to find a solution.

Thanks for sharing your results. See you around! 

[SunsetRunner]

Had that issue few days ago. Like @DudeGoingDeaf said, reinstalling watch face fixed the problem at the time.