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Fitbit Ionic accessories purchased elsewhere

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‎03-03-2022 09:14

‎03-03-2022 09:14

Is there any remedy related with Fitbit Ionic accessories purchased elsewhere? With the Ionic recall, now all my additional Ionic bands are useless.

 

 

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‎03-03-2022 10:12 - edited ‎03-03-2022 10:13

In response to Odyssey13

‎03-03-2022 10:12 - edited ‎03-03-2022 10:13

Welcome to the Fitbit Community, @MCClau. Thank you for sharing your question regarding Fitbit accessories purchased elsewhere. 

 

Since you didn't buy your accessories from fitbit.com these fees are not included with the recall. For answers to common questions about the recall, visit our webpage at help.fitbit.com/ionic.   

 

Thank you for the heads up and assistance @Odyssey13.


Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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‎03-03-2022 09:39

‎03-03-2022 09:39

Hi @MCClau  only the device itself is being voluntarily recalled, not the accessories. I've asked a Fitbit Moderator to stop by to address this with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-03-2022 10:12 - edited ‎03-03-2022 10:13

In response to Odyssey13

‎03-03-2022 10:12 - edited ‎03-03-2022 10:13

Welcome to the Fitbit Community, @MCClau. Thank you for sharing your question regarding Fitbit accessories purchased elsewhere. 

 

Since you didn't buy your accessories from fitbit.com these fees are not included with the recall. For answers to common questions about the recall, visit our webpage at help.fitbit.com/ionic.   

 

Thank you for the heads up and assistance @Odyssey13.


Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer