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Fitbit Ionic battery not lasting

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‎04-21-2020 13:07 - last edited on ‎04-22-2020 09:39 by Fitbit Moderator

‎04-21-2020 13:07 - last edited on ‎04-22-2020 09:39 by Fitbit Moderator

This is the second watch I've had within two years. The first one just stops working two months before the one year warranty went out. Now the replacement watch Fitbit sent me is now having battery issues. What should I do? Is anyone us having the same issue?

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎04-22-2020 09:50

‎04-22-2020 09:50

@Therookie2008 Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic.

 

I would like you to follow these tips to extend your Ionic's battery level. After this, please continue monitoring it. 

 

Let me know the outcome. 

 

 

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‎04-30-2020 12:41

In response to SilviaFitbit

‎04-30-2020 12:41

It just stop working today.  It's very disappointing that a $350 dollar watch stops working both times due to battery issues is unacceptable.  I hope your company figures out the issue with the battery not lasting long enough. 

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‎04-30-2020 13:11

‎04-30-2020 13:11

Same for me.  My first died about a month after I had it a year.  I bought the iconic and it's about 2 months before my year and it won't charge.  I purchased a new cable, cleaned everything. no good.  I'm done with fitbit.

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