Fitbit Ionic can't set up showing incorrect PIN

[Pete999]

During my holiday my Ionic started flicking on the screen then just the Fitbit symbol. I have since tried resetting but still nothing. I have managed to reset and start over the set up on my phone. When prompted to put in the code that appears on the watch the watch shows stick but the app says it was the incorrect pin. The watch is 8 months old. Not happy

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Pete999. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear about what you're experiencing with your watch. I would like you to restart your Ionic and then perform the set up procedure. 

Let me know how it goes. 

[Pete999]

Hi,

Thanks for the reply.

I carried out the restart on my watch as required then perform the set up
on the app. The watch gets found by my device and asks for the 4 digit code
off the watch. I enter this and then it start the process. After a few
seconds a green tick appears on the watch then z bit after the device asks
me to re-enter a new code as it did not match. I have tried this several
times but still nothing. Untill I can get passed this I cannot set up.
Also tonight before I tried this again I had to leave the watch on charge
for half an hour as the screen kept on blinking and wouldn't do anything.

Many thanks

Pete

[SilviaFitbit]

Thanks for getting back @Pete999. I appreciate the procedures you've followed in order to get your Ionic set up. Sorry for the delay. 

I would like you to double check your Fitbit app, maybe it's showing you wrong code but it can be that your watch has been already set up. To do so, go to the main page of your app and tap in your profile picture, this will show you the Ionic's picture if it's already set up. 

Remember that after it has been set up, you don't need to follow this process again. Your Ionic will sync automatically. 

I'll be around if you need further assistance.